Questions, answered.

How do I order?

1. Choose your piece and grade, add it to your bag and check out on this website.
2. We email your PayPal invoice to the address you give at checkout — pay by card or PayPal (no account needed), Western Union or bank transfer.
3. Your order confirmation shows the final total before you pay anything.
4. We send you photos and a video of your actual piece for approval.
5. Once you approve, we pack it and dispatch with full tracking.

What is the difference between Standard, Replica and Custom?

Standard — made using common manufacturing techniques; best if you focus on appearance, everyday style and photos.

Replica — improved appearance details, mould precision and overall craftsmanship; hard to tell apart without a side-by-side comparison under magnification.

Custom — made to order to specific requirements, with further refinements to materials, components and craftsmanship; differences are difficult to detect without taking the piece apart.

Every product page lists the material and configuration of each grade, so you can compare before you choose.

Read the full grade guide →

Will I see my piece before it is dispatched?

Yes. Within 24–48 hours of payment we send quality-control photos and a video of your actual piece. It is dispatched only after you approve them.

How long does delivery take?

Pieces are valuable, so they travel by a special tracked channel. UK delivery is typically 10–14 days: customs and inspection in China (2–4 days), flight to the UK (3–5 days), UK customs (1–3 days), then Royal Mail to your door (2–3 days). US and EU timeframes are confirmed on WhatsApp before payment.

How can I pay?

PayPal (we send an invoice; card accepted), Western Union or bank transfer. Paying by PayPal adds a 4.5% payment fee on the amount paid via PayPal only — it is shown as its own line at checkout before you place your order, and it never counts towards points, tier spend or referral rewards. Bank transfer and Western Union have no payment fee. Prices include standard shipping, and the final total is always confirmed with you before you pay — no surprises afterwards.

Can I return a piece?

Yes — within 14 days of delivery, unused and in its original condition. Message us first to arrange it; for change-of-mind returns the return postage is yours, and refunds go to the original payment method once the piece is received and checked. See our returns policy.

What does the warranty cover?

Timepieces carry a 12-month limited warranty covering movement faults under normal use. It does not cover scratches and wear, accidental damage, unauthorised repairs, or water damage beyond the stated resistance. Contact us with your order number and photos/video of the issue and we will arrange inspection. See the warranty policy.

How do points and referral rewards work?

Members earn 1 point per £1 paid by card or PayPal, with referral credit, or from topped-up balance — not on points, bonus credit, discounts or delivery. Points are credited once the order is delivered and signed for, and spendable 15 days after the delivery date. 100 points = £1, covering up to 10% of the amount after any coupon, valid 24 months. Share your referral code: when a member you referred buys, you earn 5% of what they pay on the same counted basis — usable 15 days after their delivery. Referral credit can be spent on any order (at checkout it is applied first, automatically, with no cap), or withdrawn once it reaches £100 — withdrawals are paid by bank transfer, and any transfer fee is deducted at cost.